Join to apply for the Airside Ramp Team Leader-Luton Airport role at Swissport.
As a Swissport Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities
* Supervise/allocate tasks including reporting absences and overtime.
* Plan and deploy resource to ensure rosters meet customer and operational requirements.
* Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
* Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards and deliver the desired customer service experience.
* Maintain up-to-date manuals and documentation as required.
* Build and maintain relationships with customers and Airport Authorities.
* Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports.
* Ensure compliance with Swissport's SOPs and policies.
* Ensure maximum efficiency in the operation of inbound and outbound flights.
* Resolve conflict and irregularities and take appropriate action.
* Responsible for maintenance of assigned equipment and materials.
* Contribute/assist with local emergency plans.
* Other duties as assigned.
Qualifications and Competencies
* Flexible to work a variety of shifts (days, evenings, nights, weekends, and public holidays).
* Ability to speak and understand the English language.
* Ability to travel to the airport at times where public transport is not available.
* Ability to follow processes and procedures and apply flexible approach when required.
* Willingness to work in inclement weather.
* Able to work in a manual environment and lift up to 32kg throughout a shift if required.
* Able to work as part of a team in a challenging environment.
* Previous experience working in an aviation environment is desired.
* Experience of leading teams.
* Excellent organisational and planning skills.
* Excellent oral and written communication skills.
* Proficient in Microsoft Office.
* A full driving licence.
Career progression
* Satisfactory completion of three years continuous service typically.
* Attainment of competency in all basic, intermediate and advanced tasks and duties.
* Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role.
* Demonstrating competent supervisory skills and/or attending the relevant supervisory skills course(s).
* Further progression / promotion - subject to successful application to job vacancies arising.
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