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Job Title: Administrator Travel Advisor
Location: Edinburgh East
Contract Type: Temporary Ongoing
Rate of Pay: £14.93
Hours of Work: Monday – Friday 36 hours per week
Join Our Community Transport Team and Make a Real Difference
Are you passionate about helping others? Do you have a flair for problem-solving and logistics? We’re looking for a dedicated and compassionate Travel Advisor to join our Community Transport Hub, supporting vulnerable adults with mobility challenges and children, including those with additional support needs.
This is a unique and rewarding opportunity to be part of a team that designs and delivers safe, efficient, and person-centred travel solutions for those who need it most.
Key Responsibilities
* Design and facilitate tailored travel plans for children and adults with a range of needs, ensuring safety, comfort, and dignity at all times.
* Book and schedule transport using specialist software, matching passengers with appropriate vehicles and contractors.
* Work closely with schools, health and social care professionals, and transport providers to gather information and coordinate timely travel arrangements.
* Provide advice and guidance on travel eligibility criteria and available transport options, supporting decision-making and care planning.
* Dispatch vehicles and allocate routes, ensuring cost-effectiveness and alignment with service requirements.
* Support administrative processes such as ordering services, processing invoices, and maintaining accurate data records.
* Procure transport services within a set framework and budget, escalating higher-value decisions to management as needed.
* Contribute to the development of innovative travel solutions that promote independence and inclusion.
About You
We’re looking for someone who is:
* Empathetic and customer-focused, with a genuine commitment to supporting vulnerable people.
* Organised and detail-oriented, able to juggle multiple tasks and deadlines.
* Skilled in problem-solving and route planning, with good judgment in complex situations.
* Comfortable with using technology, including Microsoft Word, Excel, and scheduling software.
* A confident communicator who can build strong relationships with internal teams, external partners, and service users.
* Experience in a transport coordination, health and social care, or education support setting is desirable, but not essential if you can demonstrate transferable skills.
What We Offer
* The chance to have a positive impact on the lives of children and adults across the community.
* A supportive and inclusive work environment, where your ideas and contributions are valued.
* Training and development opportunities to enhance your skills and career progression.
How to Apply:
If you’re ready to help shape safer, smarter, and more inclusive travel solutions for those who rely on them, we want to hear from you.
Apply now via this advert!
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