Location: Leeds or Manchester (Hybrid)
We’re supporting a leading specialist commercial insurer to appoint a Claims Account Manager Lead into a highly visible, strategic role within their claims leadership team.
This is a senior position focused on strengthening key broker and client relationships, shaping the external claims proposition, and ensuring the claims function is recognised as a true differentiator for the business.
The opportunity
You’ll act as the senior interface between claims, brokers and key clients — ensuring service delivery, advocacy and commercial value are consistently delivered. This is not a transactional claims role; it’s about influence, relationships and strategic leadership.
Key responsibilities
* Lead and manage relationships with key brokers and strategic clients
* Act as the external ambassador for the claims function and proposition
* Work closely with internal claims, underwriting and commercial teams
* Support retention and growth through exceptional claims-led client experience
* Identify service improvement opportunities and drive continuous enhancementProvide senior-level insight and reporting to internal stakeholders
What they’re looking for
* Strong background in
* Proven experience managing broker and/or key client relationships
* Credibility at senior stakeholder levelCommercial mindset with a focus on service excellence
* Ability to influence internally and externally
* Experience operating in a regulated, insurer or large MGA environment
Why this role
* Highly visible, strategic position
* Opportunity to shape how claims is perceived by brokers and clients
* Work within a growing, forward-thinking insurance business
* Hybrid working with Leeds or Manchester base
* Genuine scope to make a lasting impact
If you’re a senior claims professional who thrives on relationships, influence and building a market‑leading claims proposition, this is a role well worth exploring.
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