About Us: Interface Testers is a growing platform dedicated to improving digital experiences through user interface testing. We work with businesses to identify usability issues and enhance the quality of their products. The Role We are looking for a reliable and professional Customer Service Team Leader to manage customer enquiries, complaints, and support tickets. You will be the first point of contact for our clients, ensuring all communications are handled promptly, courteously, and effectively. While this role does not involve conducting user testing, you will be given an overview of our services to help you provide accurate and helpful support. Key Responsibilities Respond to customer enquiries via email, chat, and ticketing systems Handle customer complaints with professionalism and empathy Manage and prioritise support tickets to meet response time targets Provide clear and accurate information about our services Escalate complex issues to the relevant internal teams Maintain detailed records of customer interactions Identify recurring issues and suggest improvements to processes Requirements Previous experience in a customer service or team leading role Excellent written and verbal communication skills Strong problem-solving abilities Ability to remain calm and professional under pressure Good organisational skills and attention to detail Comfortable using digital tools and support systems Desirable (but not essential) Experience working in a digital or tech-based environment Familiarity with ticketing systems (e.g. Zendesk, Freshdesk, etc.) What We Offer Competitive hourly rate of £15.60 Remote working Training and onboarding in our services and processes Opportunity to grow within a developing company