Member Communications Specialist Hybrid 2 days per week in Preston Salary £32k-£37k DOE A glance at the role Were looking for a creative, member-focused Communications Specialist to join our Marketing & Communications team. In this role, youll turn complex pension information into clear, engaging, easy to understand content by delivering high - impact, engaging communications across 19 police, firefighter and local government pension schemes. Youll guide members through every stage of their pension journey from joining the scheme and understanding their options to preparing them for retirement and taking their pension. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary DOE. - 25 days holiday, plus bank holidays,2 additional concessionary days and a half day for your Birthday, with the ability to buy and sell leave. - Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions. - Access to a Health or Dental Plan. - Access to our Enhanced Employee Assistance Programme for when you or your family might need some support. - Access to our bespoke Reward Discount Scheme Your Perk Site. - Opportunities to attend Wellbeing webinars and social events. - Daily free fruit and snacks available to you in our office. - Free Car Parking in Preston City Centre. What youll be doing - Deliver multi - channel communications (online and offline) that improve member understanding and experience. - Lead annual regulatory communications and seasonal campaigns. - Create newsletters, blogs, news stories and member letters. - Produce storyboards and scripts for member video content. - Support onboarding communications for new clients. - Improve website and portal content using WordPress and PensionPoint. - Use insights, surveys and feedback to improve the member experience. - Produce reports and recommendations for internal stakeholders. - Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams. About You - Experienced communications professional, ideally with B2C experience. - Excellent writing, editing and proofreading skills. - Strong attention to detail and confident creating content across different media. - Able to manage priorities, deadlines and multiple projects. - Creative thinker, open to new ideas and emerging technologies. - Comfortable analysing survey data and presenting insights. - Strong relationship - building and stakeholder skills. - Proficient with MS Office and working within brand guidelines. - Experience in pensions or financial services is desirable but not essential. Our Values - Doing the right thing - Forward thinking - Working together - Committed to excellence