Position: Lettings Administrator
Type: Full-Time / Permanent
Salary: Competitive
Join our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.
We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities
* Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
* Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
* Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
* Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
* Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
* Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
Requirements
* Strong administrative and organisational skills, with an eye for detail.
* Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.
* A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
* Ability to work collaboratively across departments to deliver exceptional service.
* Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer
* An inclusive, supportive work environment.
* Comprehensive training and ongoing support.
* Career development opportunities, including fully funded qualifications.
* Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
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