Golden Experience Host (Vip Guest Relations Host)
Rate: £14.50 Per Hour
Contract Type: Seasonal (Full or Part-time)
Location: Ascot
26th Oct 2025 to 24th Dec 2025
LaplandUK, the award-winning immersive Christmas experience, brings original stories by Mike & Alison Battle to life in an enchanting world of Elves, wonder and festive magic. With West End-quality performances, stunning sets and meticulous storytelling, we create lasting Christmas memories for over 180,000 guests each year.
At the very heart of LaplandUK is the belief in honouring the fleeting magic of childhood, and for those guests looking for an even more personalised touch, we offer something extra special:
The Golden Experience
We're now looking for outstanding individuals to become Golden Experience Hosts, the personal guides who bring that extra sparkle of joy, calm and care to every family's journey.
THE ROLE
As a Golden Experience Host, you'll be the dedicated point of contact for our premium guests, guiding them through their time in Lapland with warmth, confidence and care.
You'll be their storyteller, organiser and friendly face, helping families move seamlessly through the experience while adding subtle moments of magic that will stay with them long after they leave.
Key responsibilities include:
* Welcoming families with genuine warmth and professionalism
* Escorting them through the 4.5-hour immersive journey across our woodland world
* Anticipating needs and providing thoughtful touches throughout the visit
* Liaising discreetly with the Father Christmas team and other departments to pass on key guest details
* Ensuring guests receive the highest level of care and attention, especially high-profile visitors
* Maintaining a polished, calm and proactive presence in a fast-moving environment.
WHO WE'RE LOOKING FOR
You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.
We're looking for:
* A confident, outgoing and proactive approach
* Genuine warmth and emotional intelligence
* Excellent communication skills
* Experience working in guest-facing roles, ideally in premium or high-profile settings
* The ability to remain calm and present under pressure
* A natural ability to create ease and delight for others
WHAT YOU'LL RECEIVE
* £14.50 per hour
* Free hot meal each shift
* Paid breaks
* Staff discount on selected event dates
* Free shuttle transport from Macclesfield Train Station
* Full training in advance of the event
Where is Lapland?
Lapland is based in Ascot
* Paid Training: Selected dates from late October to early November 2025
* Live Event: 11th November – 24th December 2025
Working for LaplandUK is unlike any other role. By 'Honouring Childhood Together', we create memorable moments that families cherish forever.
We can't wait to welcome you to our secret, magical world this year
Job Types: Full-time, Part-time, Temporary, Fixed term contract, Freelance, Zero hours contract
Contract length: 6 weeks
Pay: £14.00 per hour
Benefits:
* Free parking
Application question(s):
* Are you over the age of 18 ( We can not hire below the age of 18)
Work Location: In person