JOB DESCRIPTION
Customer Service: Product Specialist (German or French Speaking)
We're looking for new Product Specialists with a track record of delivering high-quality Customer Service, ideally online via a digital ticketing system, and comfortable in a fast-paced environment. Currently we have roles available for bilingual English/French and English/German speakers at a fluent level.
The Role
We're looking for a new Product Specialist with a track record of delivering high-quality Customer Service, ideally online via a digital ticketing system, and comfortable in a fast-paced environment.
This is an opportunity to develop an in-depth knowledge of our roof tent and accessory range to help resolve enquiries for both potential and existing customers. We interact with our customers across a range of channels, including Phone, WhatsApp, Facebook Messenger, Instagram DM's, Email and SMS).
Key Responsibilities
⏹ Reply to customer enquiries through a range of channels via the Gorgias ticketing system
⏹ Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
⏹ Follow our standard processes at all times to ensure a smooth experience with returns, exchanges, etc.
⏹ Work across a range of shifts each week, which can include evenings and weekends
⏹ Adapt to changes and new processes quickly
⏹ Work collaboratively to uphold and improve our 4.7*/excellent rating on Trustpilot
Ideal Candidate
We're looking for driven individuals with a passion for outdoor adventure. You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
Fluent in German or French is essential
Positivity and creative thinking are a must. We're an enthusiastic team of motivated individuals, and we're looking for people who will fit right in from the get-go.
You will have experience in:
⏹ Providing a high level of customer service across a range of channels
⏹ Performing in accordance with our KPIs and CSAT scores
⏹ Using customer service or ticketing platforms (e.g. Zendesk, Freshdesk... bonus points for previous experience with Gorgias)
What We Offer
⏹ Competitive salary
⏹ Flexible shift patterns - 5 x 8-hour shifts a week, Monday to Sunday
⏹ Hybrid work - evening and weekend shifts can be performed from home
⏹ Free on-site parking (we are located in North Baddesley)
⏹ Well-stocked office kitchen: selection of teas, coffee, biscuits, fruit
What You'll Love
⏹ Casual dress code
⏹ Relaxed and Friendly Company Culture
⏹ A unique opportunity to work with a rapidly growing company set for global expansion
⏹ Regular Team Socials and opportunities to test our product range
Job Type: Full-time
Pay: £25,000.00-£26,000.00 per year
Schedule:
8 hour shift
Monday to Friday
Weekend availability
Experience:
customer service: 1 year (preferred)
Language:
German (required)
Licence/Certification:
Driving Licence (preferred)
Work Location: In person