Overview
Team: Resources. As the IT Infrastructure Engineer, you will look after the organisation's IT systems every day. This includes both on-premise systems and cloud-based systems. You will also handle advanced technical support when issues are escalated. Another key part of your job is helping to plan and deliver IT projects.
Responsibilities
* Provide technical support and carry out daily maintenance on the organisation's IT systems and applications
* Act as the technical lead for IT projects that support the organisation's overall IT strategy
* Handle complex technical issues that the IT support team cannot resolve
* Lead the setup, maintenance, and administration of the organisation's hardware, software, and core systems
This role is ideal for someone who enjoys working on complex IT projects with a small, dedicated team, and engaging in advanced IT trouble-shooting and problem-solving. There will be opportunities to explore and implement new technologies as we migrate physical systems to the cloud.
Requirements
* Proven experience maintaining and supporting complex IT infrastructure, both in the cloud and on-premises.
* Microsoft Azure/365
* Windows Server 2016, 2019, 2022 & 2025
* VMware ESXi
* Veeam Backup & Replication
* Disaster recovery
* Networking & VPN technologies
* Ability to install, set up and maintain IT server and network hardware
* Ability to install, update, and maintain firmware and software
* Experience identifying, reducing, and managing cyber security risks
* Experience working on tasks that are part of a wider project or programme
* Experience of the ITIL framework, change management and Agile working
Benefits
Wellbeing
* 28 days' leave per annum plus bank holidays for full-time employees
* Option to buy an extra week of annual leave (pro-rata for part-time employees)
* Paid volunteer days to support causes you care about
* Free, confidential support service available 24/7
* Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme
Financial Benefits
* Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
* Bike, computer and season ticket loans
* Discount benefits
* London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
* Death in Service benefit - 3 x annual Salary
Family Friendly Policies
* Enhanced maternity and paternity pay
* Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
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