About the role We’re looking for a Payroll Advisor to join our team where your work helps ensure that over 13,000 colleagues across the UK and Ireland are paid accurately and on time. As a Payroll Services Advisor, you will play a key role in delivering timely and accurate payroll services for both 4-weekly and monthly pay runs through our managed service provider. You'll be working closely with a collaborative team, ensuring a smooth and compliant payroll process. We uphold three core behaviours that guide all our actions: Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority. Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive. Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts. Your Impact and Responsibilities Processing payroll for a large, multi-site organisation (UK & Ireland), covering over 13,000 colleagues across various pay frequencies. Support diverse payroll processes across retail, distribution centres, and our Customer Support Centre. Input and maintain accurate payroll data, ensuring confidentiality and compliance with deadlines. Resolve colleague queries promptly and efficiently, collaborating with line managers for timely resolutions. Handling a range of payroll matters including statutory payments, absence, and auto-enrolment. Supporting continuous improvements to simplify processes and enhance service delivery. Skills and Knowledge At least 2 years experience working with an managed service payroll provider for 3,000 employees. Skilled in Excel (V-lookups, pivot tables, formulas). Experience with ResourceLink or a similar HRIS/payroll system is desirable. Strong communication skills and a customer-first mindset. A team-focused, solutions-driven approach and great attention to detail We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.