Overview
GENERAL MANAGER – ROXY BALL ROOM BIRMINGHAM VICTORIA SQUARE
A LITTLE BIT ABOUT OUR BRAND: Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be. Started by 2 brothers 13 years ago, under the Professionals At Play umbrella, we now operate 28 sites nationwide with many more to come.
What we’d expect from you
In a General Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!
Responsibilities
* Deliver the best gaming experience for guests on every visit.
* Create and deliver quarterly business plans.
* Lead by example through training, coaching and developing a winning team.
* Manage a P&L to meet financial targets and expectations.
* Ensure the business is managed correctly to achieve quarterly and yearly bonus.
* Manage safety, security and licensing aspects of the business.
* Manage the guest experience platform to improve service and standards.
* Maintain a fun and engaging culture using our Brand Standards and Company Ethos.
* Conduct monthly reviews with all team members to encourage growth and development.
* Ensure service standards and duty management are upheld throughout operating hours.
* Be an industry expert in all areas of duty management.
What we want from an individual
* Passionate attitude
* Loves to be professional yet playful
* Always gives good energy
* Put your team first
* Can you motivate and lead a team?
* Display a strong work ethic and share knowledge
* Confidently create a positive team culture and reinforcement
* Work autonomously and utilise resources where available
What you get
* Very competitive salary
* Achievable bonus scheme
* Tips & service charge shared equally amongst the whole team
* 50% off food and drink & free gaming
* Regular team incentives with rewards including paid trips abroad
* Two staff socials throughout the year
* Employee Assistance Program with free counselling services
* Further development opportunities within the company growth
* Development courses including leadership, mental health awareness, first aid and personal licences
* Access to Rewards Gateway with discounts at hundreds of retailers
* Holiday allowance increasing with length of service
* Cycle2Work Scheme
* SmartTech – buy tech from Currys and spread the cost interest-free
* Full access to tips and service charge weekly through TiPJAR
Job specifics
* 45-hour working week across 5 shifts
* Weekend and public holiday availability is required
* Reliable commute to work
* Managing a large team of up to 50 staff members
* Reporting KPI’s weekly, monthly and quarterly to the Area Operations Manager
* Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance
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