Digital Mobilisation Specialist Contract: Food Location: Birmingham (UK-wide role, open to candidates across the country) Hours of work: 40 Contract Type: Fixed Term Contract - 12 months We are seeking a Digital Mobilisation Specialist to support the successful mobilisation and ongoing operation of our digital food ordering platforms, including kiosks, apps, and websites. Working closely with the Digital Platforms Manager, this role plays a critical part in getting sites ready for launch and ensuring a smooth transition from pre‑implementation through to Business as Usual (BAU). Job Description This role combines mobilisation planning, IT implementation, and stakeholder coordination to ensure digital platforms are deployed effectively and operate at a consistently high standard. It is a home‑based position with a strong focus on planning, supplier coordination, and post‑deployment handover, contributing directly to excellent customer experiences and improved operational efficiency. Key Responsibilities Lead mobilisation planning for new and transitioning sites, ensuring digital readiness. Gather site and stakeholder requirements and ensure delivery within agreed timelines. Liaise with suppliers and SAAS providers to order, configure, and deploy required hardware. Support IT implementation planning and execution for digital ordering platforms. Act as the first point of contact for site teams experiencing platform‑related issues. Proactively monitor platform performance and resolve or escalate issues as required. Deliver training, guidance, and best‑practice support to site teams before and after deployment. Manage post‑deployment handover, ensuring clear ownership transfer to BAU teams. Professional and Personal Competencies/Qualifications Essential IT operations experience, ideally supporting customer‑facing digital platforms. Experience working with digital systems in food, retail, or hospitality environments. Strong technical knowledge of digital ordering platforms, CMS platforms, and analytics tools. Customer‑focused mindset with a clear understanding of digital user experience and operational impact. Strong problem‑solving and troubleshooting skills with a proactive approach. Ability to manage multiple tasks simultaneously while maintaining attention to detail. Collaborative team player, able to build effective working relationships across technical and non‑technical teams. Desirable Experience working with SAAS providers. Experience with customer‑facing ordering platforms such as Kampla, DeliGo, or similar systems. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. Becomewhoyouwant, Bepartofsomethingbigger, aplacetobeyou, facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .