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Sales Administrator / Order Processor
Location: West Bromwich
Type: Permanent, Full-time
Salary: £22,000 to £25,000 (dependent on experience)
Working hours: Monday to Friday, fully office based
On behalf of our client in West Bromwich, we are recruiting for an Order Processor to join their Customer Services Department. You will be responsible for providing excellent customer service, assisting with enquiries, and processing orders. This role is ideal for someone with experience in window design or the aluminium industry, and in order processing.
In return, you will receive 25 days' holiday, ongoing training and development opportunities, free on-site parking, a health and well-being programme, a cycle to work scheme, and participation in company events.
Requirements of the Order Processor:
* Previous experience in the window, aluminium, or a similar field is required.
* Experience in processing orders (minimum 12 months) as minimal training will be provided.
* High level of customer service and administrative skills.
* Professional telephone manner and clear communication skills.
* Ability to work independently and as part of a team.
* Positive can-do attitude.
* Ability to prioritize workload and meet tight deadlines.
Responsibilities of the Order Processor:
* Process orders promptly and monitor their progress proactively.
* Identify and raise potential issues with orders.
* Engage regularly with customers via various communication methods, ensuring requests are processed accurately and efficiently.
* Respond to customer queries within the agreed turnaround time.
* Develop and maintain relationships with existing and new customers through excellent service.
* Liaise with suppliers and place orders for specific items when requested.
* Ensure clear communication and respond professionally and consistently to queries.
* Support and collaborate with other departments, employees, suppliers, and customers to ensure tasks are completed fully and on time.
* Provide cover for other team members when required.
* Maintain a clean and safe working environment, adhering to housekeeping and health and safety standards.
* Ensure all paperwork is filed and stored correctly, both physically and digitally.
* Comply with the company's and legislative health and safety requirements.
* Perform any other reasonable duties and training as requested by management.
If you are dedicated, passionate about providing exceptional customer service, and have industry experience with window knowledge, we would love to hear from you. Please click 'Apply' and upload your most recent CV to be considered.
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