This role will report into the IT Application Support Manager and be focussed on 1st line support of software applications used within Scottish Friendly.
First line assistance in the form of day-to-day acknowledgement and analysis of support requests made to our IT Infrastructure and Development teams.
Taking appropriate action to resolve support requests.
Escalating more complex requests to 2nd Line Support and providing appropriate triage information.
Writing SQL scripts to help basic analysis of problems raised.
Executing SSIS packages as part of regular support requests.
Liaise with stakeholders across the business to help with resolution.
Collaborate with Developers and Specialists within the IT teams.
Provide regular reporting of BAU requests and resolutions made to the IT teams.
Previous experience of working in IT Application support or related teams.
A good understanding of SQL (Oracle/Microsoft).
Familiar with SQL Server Management Studio, SQL Agent and SSIS error handling.
Good knowledge of Life/Pensions products desirable.
Awareness/experience of Sonata Financial Systems software desirable.
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