Join to apply for the Retail Assistant (Temporary) role at Chester Zoo.
Our working environment could not be more different from a typical retail setting – where else could you stroll among rare giraffes and tigers on your lunch break?
What makes Chester Zoo a great place to work?
As the UK’s biggest and best zoo, we have ambitious goals and exciting plans. We’re an inclusive and diverse organisation, made up of nearly 600 permanent and 500 seasonal team members. Your role in our retail team will support our mission of preventing extinction while ensuring we remain an amazing, award-winning visitor attraction.
The Role:
As a Retail Assistant, you will work in all aspects of the Zoo’s retail operation, including kiosks, gift shops, and our off-site store in Chester Market. Your responsibilities include providing excellent customer service, achieving sales targets, visual merchandising, cleaning, cash handling, stock control, and resupply, creating memorable experiences for visitors.
The Package:
* Temporary contract, from 28th June 2025 to 7th September 2025.
* Rate of pay of £12.21 per hour regardless of age.
* Rota basis, with a minimum of 8 hours and up to 40 hours per week, including weekends, bank holidays, and evenings.
* Annual leave accrues based on hours worked.
* Staff pass for zoo visits during time off, plus free tickets for friends and family.
* Free bus travel on the X1 from Chester and Ellesmere Port train stations.
* Staff discount at restaurants and retail outlets.
* Subsidised staff canteen.
* Online discount/cashback scheme.
* Free entry to affiliated zoos and collections through BIAZA, including Blue Planet Aquarium.
Our Requirements:
* Passion for excellent customer service and confident communication with visitors.
* Positive, flexible, approachable, with a “can do” attitude.
* Enjoy exceeding targets and upselling.
* Comfortable working outdoors in all weather conditions.
* Experience in retail or visitor attractions is advantageous but not essential.
Interviews will be held on Wednesday 11th June & Sunday 15th June only.
Flexibility is key; candidates must be able to work up to 5 days out of 7, including evenings until 10 pm, weekends, mid-week, and bank holidays as rostered.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Sales and Business Development
Industries
* Non-profit Organizations
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