Overview
We have a number of exciting temporary opportunities for Visitor Experience Assistants / Retail Sales Assistants (up to 10 positions, 5 in each role) to help us with our Giant Lanterns event and over our peak Winter period. Variable hours are available, including both evening and weekend shifts; please state your preference when applying, as to which position you would like to apply for. Salary is £12.24 per hour.
Role
Visitor Experience Assistant/Retail Sales Assistant: Providing a first-class service experience to all visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Provide information and assistance and ensuring an environment that is engaging and well maintained.
Responsibilities
* Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards
* Ensure all front of house areas and other outlets or experiences across the site are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed
* Operate admissions and/or retail systems efficiently and effectively to both sell and upsell products
* Operate the tills efficiently and assist with the counting and recording of monies to agreed standards
* Respond to unexpected situations in a professional manner and seek advice and support from line manager when required
* Act as a responsible driver for on-site visitor transport on a rostered basis (if applicable)
* Occasionally provide assistance in other operational areas such as events
* Building on previous experience, share ideas and suggestions to increase revenue, enhance experience and minimise impact on the environment
* Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements
* Perform other reasonable duties and projects for RZSS as directed by your Manager
What we’re looking for
* Good achievement in standard grades (or equivalent), including English and Mathematics.
* Accurate numerical reasoning skills and attention to detail.
* Experience in use of electronic cash till
* Engaging customers empathetically to link or upsell our products.
* Providing first-class customer care and service, including dealing with customer queries.
* Previous work in a range of visitor experience and/or retail activities.
Please see the role profiles for further information on what the role involves and essential/desirable criteria.
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