Job Purpose: You will play a vital role in supporting our sales and operations teams, ensuring a seamless order and delivery process for our clients across Europe.
Reports to: Head of Sales Support
Key Responsibilities
* Providing high-level support via phone and email for all client administration matters
* Assisting Country Directors and regional Sales teams with comprehensive sales support
* Accurately processing sales orders using SAP and ERP systems
* Managing invoicing and dispatching processes within defined timeframes
* Administering stock returns to third-party warehouse providers
* Handling order status queries through regular reporting and customer updates
* Maintaining and updating internal spreadsheets used for tracking and monitoring processes
* Managing RMAs and insurance claims related to lost or damaged stock
* Tracking customer orders through to final delivery
* Coordinating with warehouse teams regarding delivery schedules and urgent shipments
* Identifying and reporting dispatch anomalies, working closely with the warehouse team
* Building and nurturing professional relationships with internal and external stakeholders
* Supporting the Operations and Logistics Team Leader with ad hoc projects
* Planning and prioritising workloads in line with company SLAs
* Providing team backup and support where needed within the Sales Support department
* Demonstrating alignment with Hanwha Vision values: passion, integrity, honesty, and respect
* Carrying out additional duties as directed by the Head of Sales Support
What We’re Looking For
We are seeking an enthusiastic and detail-oriented individual with:
* Advanced Excel skills – this is essential for managing and updating internal reporting and tracking spreadsheets
* Excellent communication and interpersonal skills
* A proactive, solution-focused approach with the ability to manage multiple priorities
* A collaborative mindset with the flexibility to support colleagues and contribute to wider team goals
* Strong organisational skills and high attention to detail
* Right to Work: Applicants must have the legal right to work in the UK. We are not able to offer visa sponsorship for this role.
* Work Environment: This is a full-time, office-based position in Chertsey for the first 6 months. After successfully passing your probationary period, you will have the option to work remotely for 2 days a week.
About Hanwha Vision Europe
At Hanwha Vision Europe, we are a leading provider of advanced video surveillance solutions. As part of the Hanwha Group, one of South Korea’s largest business conglomerates, we are committed to innovation, quality, and customer satisfaction. We’re now looking for a highly organised and proactive Sales Support Coordinator to join our team at our Chertsey head office.
Why Join Us?
Hanwha Vision Europe offers a dynamic and collaborative work environment, where your contribution directly supports our continued growth and success across the European market. You’ll be joining a team that values professionalism, innovation, and teamwork.
Location: Chertsey, Surrey
Hours: Full-time, permanent (office-based)
Eligibility: Candidates must have the right to work in the UK – visa sponsorship is not available
ApplyIf you are interested in applying for this position, please contact the HR team via our careers e-mail address: [email protected]
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