Join British Gas as a Customer Service Apprentice and earn while you learn.
Youll gain a Level 3 Customer Service Specialist qualification supporting our customers, including those who may be vulnerable, and helping shape a net zero future.
British Gas Energy comprises several business areas.
Credit customers who generally pay by monthly direct debit or quarterly bills.
Pay As You Go customers who pay by toping up their meter as and when required.
Business customer who owns a small business (SME) who can pay either way.
Your apprenticeship will be within one of these fantastic teams.
The apprenticeship programme takes 18 months to complete and will consist of 20% dedicated, structured learning with 80% on-the-job call taking. Youll receive support from our external training partner Babington along with support from a dedicated mentor and your wider team.
Important Details:
Salary: £18,334 (rising to £23,573 after 52 weeks)
Department Hours: Monday to Friday, 8am-6pm
Start Date: 1st September 2025.
Office Location: Newbridge House, Leeds City Office Park, Kidacre Street, Holbeck, Leeds, England, LS11 5BD
You'll begin with eight weeks of in-office training, Monday to Friday, in our Leeds office. We operate a flex policy which will be determined by your manager, however it is likely that the first 6 months will be fully office based. This is subject to change.
What youll do:
While On-the-job, you will speak to our customers when they need us, addressing their enquiries and complaints with empathy and care. You will manage your own case loads through a variety of different methods, either phone, web chat or email. You will spend 1 day per week attending virtual college as part of your dedicated learning.
What we need from you:
Customer Service Passion: Deliver exceptional service with energy and enthusiasm.
Time Management: Handle diverse enquiries efficiently.
Digital Savvy: Navigate multiple complex systems.
Communication Skills: Clear, empathetic, and calm across various channels.
Resilience: Thrive in a fast-paced, high-pressure environment.
Problem-Solving: Provide first-time solutions and improve processes.
Self-Development: Continuously improve skills with our support.
Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed.
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