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Internal account manager

Hitchin
Modern Networks
Account manager
Posted: 28 June
Offer description

Job Description

Who we are


At Modern Networks, we are committed to delivering critical IT managed services to businesses within Science Parks. Our goal is to support innovation and growth by providing reliable, cutting-edge technology solutions tailored to our clients' unique needs.


Role Overview


We are seeking a dedicated and detail-oriented Internal Account Manager to join our team. This role is essential in supporting our External Field Sales team and ensuring smooth sales operations. The ideal candidate will have a customer-first approach, be courteous, and possess the ability to learn multiple systems to provide relevant sales information to our clients.


Key Responsibilities


* Provide day-to-day support to the External Field Sales team.
* Handle sales administration tasks, including quoting and order processing.
* Advocate for customers, ensuring their needs and concerns are addressed promptly.
* Assist with account setup and finance-related tasks.
* Solve problems and provide solutions to enhance customer satisfaction.
* Learn and utilize multiple systems to provide accurate and timely sales information.



What makes you a great fit


* You have a customer-first approach – Prioritize customer satisfaction and advocate for their needs.
* Your attention to detail is second to none – part of the job is creating quotations and proposals.
* You’re a great communicator that builds confidence through regular and clear dialogue.
* You’re process driven –– some of the work we do can be pretty complex with the added .excitement of tight deadlines, so we need people who can follow the plan and get it right for our customers every time.
* You’re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us.


What we're looking for


* You’ve got a proven track record in sales administration.
* You're familiar with IT services and solutions.
* Your ambitious - we're looking for a pro-active salesperson with the motivation to succeed and get results.


What you’ll get from us


* Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We love a success story – our Commercial Director started with us as an internal account manager!
* Knowledgeable, high-achieving, experienced and fun colleagues.
* A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
* Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us better.


Sounds like you?


If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks – we’ll arrange an informal chat about the role.

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