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Client:
Hays
Location:
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers daily through troubleshooting issues related to hardware or installations, as well as our mobile/web platforms, and keeping customers updated via phone & email on progress.
Essential job functions:
1. Become a technical expert on the SaaS platform.
2. Serve as a Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions.
3. Handle incoming customer requests from external and internal calls & emails, managing cases end-to-end.
4. Investigate, troubleshoot, analyze, find resolutions, validate, escalate, and communicate with stakeholders.
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of customer satisfaction drivers.
The technical professional should have:
* Experience in a customer-facing role (mandatory).
* Experience with SaaS solutions is a plus (not mandatory).
* Experience with CRM & ERP systems such as Salesforce and SAP is preferred (not mandatory).
* Strong communication and listening skills; FLUENT FRENCH IS ESSENTIAL.
What you need to do now:
If you're interested, click 'apply now' to submit your CV or contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent and temporary recruitment. By applying, you accept the T&Cs, Privacy Policy, and Disclaimers at hays.co.uk.
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