Overview
Due to a recent promotion Wincanton is recruiting for a Service Desk Analyst to join the team in our Head Office for a 12 month FTC.
The Service Desk Analyst works in the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service requests.
Hours of work between are between 7am and 7pm but currently working 7am-5pm Mon-Fri, rotating shift pattern 07:00-15:30 / 08:30-17:00
Based in Chippenham Head Office
How will you contribute?
1. Provide 1st line IT technical support,taking ownership of the customer Incident or Service Request and see it through to resolution
2. Monitor support ticket queues ensuring incidents are actioned in line with SLAs
3. Maintain support tickets correctly and keep the client updated with progress every day
4. Support of Head Office staff in Chippenham, Smart Meeting rooms and Hot Desks
5. Mobile Device and Tablet configuratio...