Department Manager (Fendi New Bond Street - Ladies RTW)Reference:Reference:FEND04049Job title:Job title:Department Manager (Fendi New Bond Street - Ladies RTW)The Department Manager works close to the Store Manager to support the Store' organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management.Job responsibilities:Main ResponsibilitiesCategory Sales Management and Business DevelopmentLead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholdersMonitor and achieve category department performance with relevant KPIs;Analyze the category business, propose and implement action plans to improve results;Set category performance target for the team and individual with the Store Manager;Be sensitive to competitors' trading activities and give feedback to Store Manager.Client ManagementLeverage all clienteling tools to achieve Department and Store business goals;Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;Manage customer service quality, to meet customer expectations by offering excellent customer service standards;Improve Mystery Shopper Results with action plans;Implement appropriate CRM tools and develop loyal customer of particular product category;Act as brand category ambassador to educate VIP and new Clients;Operations and Visual MerchandisingEnsure that merchandize is properly managed, displayed, stored and maintained by team;Maintain inventory accuracy and shrink rates within company standards;Report to Stock Planning and Merchandising team when there is out of stock on best sellers.Maintain the Visual Merchandising consistent with Company standards;Align periodically visual merchandising and sales performance;Make the best out of the display and proximity storageTeam Management and DevelopmentDiscuss individual performance every month and coach team membersMotivate the team so that they perform at their highest level to meet their individual and store objectivesOrganize the team in an efficient manner according to business needs and delegate responsibilityTranslate strategic and business goals into concrete and individual actions and objectivesConduct category training to the teamExecute the in-store training routine set by the Store ManagerProfile:7 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant categoryMaster's Degree or equivalent is preferredManages his/ her image standards on a high levelStrong selling and communication skills are necessaryExcellent relationships skills, self-reliantConfidence, organizational skills, professionalismClient focus with great business acumenAdministration and financial skillsComputer skills and Retail management system knowledgeGoal oriented approach, multitaskingFluency in English; a third language will be considered a plus
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