Job Description
Service Technician
Luton, Bedfordshire
Full Time – Permanent Role
Salary - Competitive
Main Responsibilities
1. Providing technical support via phones.
2. Receive and manage incoming service requests and dispatch technical engineers, prioritising as necessary to meet the needs & requirements of different clients.
3. Process technical engineer’s callouts via Salesforce, review the technical engineer’s documentation & assure all requirements are met to then proceed with payment to the technical engineers.
4. Management of all customer data, ensuring that all records are accurate & consistently updated.
5. Answering queries related to technical faults, spare parts, and documentation via a shared mailbox alongside own personal mailbox.
6. Supporting the Regional Technical Managers with a variety of projects.
7. Assisting the Regional Technical Managers in the Workshop and customer site visits.
8. Working closely with the Customer Service team in arranging installations.
9. Maintaining a small amount of stock held at the office, ensuring the correct processes are followed and the stock system is accurate to that of physical stock held.
Experience and Skills
1. Technically competent with previous hands-on fault diagnosis and repair experience of mechanical or electrical equipment.
2. Technical support/help desk experience.
3. Previous administrative experience.
4. Holding electrical and/or mechanical engineering qualification would be advantageous.
5. Experienced in Microsoft Office.
Personal Attributes
1. Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow, and progress.
2. Customer focused, with excellent interpersonal communication skills.
3. Strong organisational and time management skills.
4. Clear attention to detail.
5. Excellent analytical & problem-solving skills.
6. Team player who will be able to work alone or as part of a successful technical support team.
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