Hotel manager / deputy hotel manager

Job Description

Company Description Bridge of Orchy Hotel is a landmark property situated between Crianlarich and Glencoe on the A82, in the tranquil mid-Argyll region of the Scottish Highlands. Located near the West Highland Way, it attracts walkers and outdoor enthusiasts seeking an authentic Highland experience. The hotel is surrounded by spectacular scenery, overlooked by Beinn Dorain and close to some of Scotland’s best climbing, walking, and skiing. Guests appreciate its remote, unspoiled setting, away from crowded tourist areas and overdeveloped hotel zones. The team is dedicated to providing warm hospitality and memorable stays in this unique environment.

Role Description This is a full-time, on-site role based on site as a Hotel Manager / Deputy Hotel Manager. The role involves overseeing daily hotel operations, including front-of-house, rooms, and food and beverage services, to ensure a consistent, high-quality guest experience. Responsibilities include leading and coaching the team, managing staff rotas, supporting recruitment and training, and maintaining high standards of presentation, cleanliness, and safety. The Hotel Manager / Deputy will monitor room occupancy, drive sales and upselling opportunities, and work with the leadership team on budgeting, cost control, and revenue targets. The role also involves handling guest feedback and complaints, coordinating with suppliers, ensuring compliance with health and safety regulations, and representing the hotel’s values and service culture at all times.

Qualifications

• Strong customer service skills, with a proven ability to anticipate guest needs and resolve issues professionally.
• Experience in budgeting and cost control, with the ability to support financial planning and meet revenue and profitability targets.
• Sales skills, including experience with upselling, promotions, and driving room and F&B revenue.
• Knowledge of food & beverage operations, including bar and restaurant service, menu understanding, and standards of hygiene.
• Experience with receptionist duties, such as check-in/check-out, reservations, and using hotel property management systems.
• Previous supervisory or management experience in hotels or hospitality, ideally in a rural or destination setting.
• Excellent communication, organizational, and problem-solving skills, with the ability to stay calm under pressure.
• Ability to work flexible hours, including evenings, weekends, and holidays, to meet business needs.
• Knowledge of health, safety, and licensing regulations relevant to hotel and F&B operations.
• Relevant hospitality qualification or equivalent experience is beneficial; familiarity with the Scottish Highlands market is an advantage.