Role Purpose The Contract Manager is responsible for the full operational, financial, and service delivery performance of the Eurocell contract. This includes managing a multi-site transport operation, ensuring service excellence across a 24/5 environment, maintaining compliance with transport legislation, and driving continuous improvement. Key Responsibilities Operational Management - Oversee day-to-day operations across Alfreton and outbases in Bristol, Colchester, and Newcastle. - Ensure effective utilisation of a 40-vehicle fleet to meet delivery schedules and SLAs. - Manage a 24/5 operation ensuring continuity and efficiency. People Management - Lead and develop a team of 6 staff. - Manage staffing levels, rotas, and performance reviews. - Coaching and mentoring skills - KAM and close to key stakeholders in both parties Financial Management - Full P&L responsibility for the £8M contract. - Manage budgets, control costs, and drive efficiencies. Customer Management - Act as primary contact for Eurocell. - Ensure service levels are met and maintained. Compliance & Safety - Ensure compliance with UK and international transport legislation. - Manage driver hours, tachographs, and O-licence obligations. Continuous Improvement - Identify and implement efficiency improvements. Key Skills & Qualifications - Proven experience in transport/logistics management. - Strong P&L management experience. - Knowledge of transport legislation. - Holder of a valid CPC (Certificate of Professional Competence) – National and International (essential). KPIs - OTIF performance - Profitability - Fleet utilisation - Compliance - Customer satisfaction Reporting Line Reports to: Operations Director Additional Requirements - Travel between sites required. - Availability for out-of-hours escalation support