Overview:
At Shure, great support creates clarity, builds trust, and sets customers up for success with the technology they rely on. As a Customer Success Specialist, you'll be the first point of contact for users across Europe, welcoming enquiries, guiding users through setup, and helping them navigate everyday challenges with our products and platforms.
You'll manage a steady flow of customer interactions, working closely with internal teams to route queries efficiently and use tools like Salesforce to manage cases and keep things moving.
Do you have a genuine interest in audio and enjoy helping people feel confident using technology? Are you comfortable explaining technical concepts in simple, approachable language? If so, we'd love to hear from you.
Responsibilities:
* Act as the first point of contact for customer enquiries via phone, email, and Salesforce queues
* Provide Tier 1 support for consumer audio products, UC solutions, Shure Cloud, Shure ID, and software licensing
* Assist with onboarding, account setup, password resets, and licence renewals
* Route complex queries to the appropriate internal teams
* Manage support cases and lead progression in Salesforce Service Cloud
* Communicate technical information clearly and help users feel confident with our products
* Collaborate with colleagues across Europe to ensure consistent and timely support
* Support lead qualification and routing across all product categories
* Carry out other duties as assigned
Qualifications:
* 0-2 years' experience in Sales Support, Customer Service or related an advantage.
* Basic understanding of audio principles and practices along with a general interest in audio and willingness to deepen your respective knowledge an advantage
* Confident problem-solver and ability to identify need for escalation
* Experience in Salesforce or other CRM platforms would be an advantage
* Strong communication to explain things simply and build trust with customers
* Happy working independently, while staying connected to a wider team
* German or French language skills an advantage
* Ability to build strong working relationships and to help others succeed
WHO WE ARE
Shure's mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn't stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.
THE MIX MATTERS
Don't check off every box in the job requirements? No problem We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you're excited about this role, believe you've got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply
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