As a Solutions Architect, you’ll be a trusted technical partner—not a quota‑carrying seller, but a customer‑first advocate who leads with authenticity and insight. You’ll guide organisations through onboarding, implementation, and expansion by offering white‑glove support, best practices, and proven strategies gathered from across our customer base. You’ll operate with one foot in the code and the other in the customer’s world. Whether it’s understanding container orchestration in Kubernetes, fine‑tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces—you’ll bring clarity and confidence to complex technical landscapes. You know the difference between “pets and cattle” and why that matters for scalable observability. You’ll deliver high‑impact training, jump‑start engagements, and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases, you’ll provide roadmap assurance, guide project execution, and ensure Grafana’s capabilities align with the customer’s architecture, goals, and constraints. Along the way, you’ll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams. Success in this role means being a strategic thinker and a command‑line problem‑solver. You’re passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement. Join us and help elevate the Grafana customer experience through world‑class technical delivery and meaningful impact.
* Effective in working with customers, including business executives, project managers, and IT development staff.
* Effective in understanding business needs and distilling the information into business and technical requirements.
* Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualisation, workflow recommendations, migrations, and enterprise‑scale architecture.
* Ability to act as a functional lead and demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.
* Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
* Be a strong advocate for adherence to standards and best practices.
* Stay current on Grafana Labs, observability, and related technologies.
* You’ll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
* If you enjoy working with customers to help them succeed and thrive on working with leading‑edge technologies, this is the role for you.
* 5+ years of experience working on deployment teams, using project management techniques.
* Direct experience with o11y.
* Best practices for both using and deploying an o11y stack (visualisation, alerting, metrics, logs, traces) – preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
* A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers.
* Excellent communication skills to communicate with customers, partners, and internal members.
* Kubernetes (kubectl, Helm, Tanka preferred).
* Experience with Cloud Platforms – AWS, GCP, Azure.
Bonus Points For
* Self‑starter, adept at picking up new skills and technologies, and eager to break new ground.
* Vision to help us take our company to the next level.
In the UK, the base compensation range for this role is £103,900 – £124,500. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
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