Job Overview
The purpose of this role is to lead various automation initiatives pertaining to strategic accounts in a business unit, ensuring better client engagement.
Responsibilities
* Lead automation roadmaps and strategies for various BUs.
* Ensure complete understanding of requirements needed to implement automation of various accounts in BUs.
* Shortlist accounts depending upon the size of account and their ability to accommodate maturity.
* Drive automation maturity in the shortlisted accounts to the next level.
* Align the customers by showcasing Wipro's capability to drive automation and ROI achievement for the customer.
* Ensure contractual commitments for a particular project are met by understanding the scope and requirements.
* Ensure the desired software and infrastructures are implemented required for automation.
* Ensure scalable standards of dashboard and process support system for active automation monitoring.
* Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams.
* Review the automation projects on progress and resolve complex escalations related to operations, production, quality control, schedules and maintenance.
* Come up with solution of the problems regarding automation persistent in development unit.
* Manage appropriate level of access control to protect export controlled, proprietary, and sensitive project information.
* Periodically review the project status completion vis-a-vis the project plan and ensure successful roll out.
* Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team.
* Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity.
* Receive feedback from the customers and align resources internally to close all the gaps.
Performance Parameters
* Client engagement: CSAT, Customer reference, Customer solutions, mean time to resolve customer issues (MMT reducing trend).
* BOT implementation: Work done by the bots for platform/non-platform accounts, Number of platform accounts per DU.
Mandatory Skills
* Infrastructure Automation
Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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