Job summary
To update the Respiratory Co-ordinator on clinic capacity. To appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need. Maintain a waiting list of patients waiting for investigations, who can't be appointed straight away. Appoint extra clinics to help bring the waiting times down to be acceptable level. Answering telephone queries and if necessary transferring calls to an appropriate member of staff. To cover reception when needed. To order office stationery when needed. To undertake other clerical duties as required, appropriate to the grading. Work within the constraints of the DATA Protection Act and attend all mandatory training as required.
Main duties of the job
* Supervise the admin staff to provide high quality support to admin and clinical staff when needed.
* Train admin staff on cancel and rebooking patients, putting patients on the waiting list, booking from the waiting list.
* Provide support to the Respiratory Co-ordinator when needed.
* Assist the Respiratory Co-ordinator with clinic maintenance and the DM01, when needed.
* Have action plans in place regarding breach patients.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Person Specification
Qualifications
Essential
* Education to GCSE or equivalent. Maths and English grades A-C essential
* RSA stage III typing or proven keyboard skills.
* Microsoft office including excel and PowerPoint
Desirable
* Secretarial qualifications and medical secretary qualifications
* Minute taking qualification
Skills and experience
Essential
* Experience of a range of work procedures and practices
* Minimum 2 years secretarial experience or working for and within a team.
* Able to prioritise workload and meet deadlines using own initiative
* Able to remain calm in a busy environment when working under pressure
* Able to make judgements involving a range of facts, that require analysis.
* Ability to organise a number of complex activities.
* Good interpersonal skills.
* Excellent organisations skills
Desirable
* Previous experience of NHS
* Skills in NHS computer software
* Audio typing, 50 wpm minimum
* Experience of managing patient pathways and waiting lists
Personal/professional attributes
Essential
* Previous experience customer service, Office and Secretary
Desirable
* Customer Service Course
* To contribute to the improvement of the quality of service provide
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Equal Opportunities
We are an Equal Opportunities employer.
#J-18808-Ljbffr