Our well established Fife based client, are looking for a Spanish speaking Customer Service Executive to join their team.
Reporting into the Customer service Manager, you will provide an excellent service to clients/customers in a fast-paced environment. Duties will include:
Cover a variety of primarily Spanish-speaking customers plus other designated accounts in other territories. (Note: this role will not be limited to Spanish speaking customers)
Review and process customer orders, acknowledging orders within agreed timescales.
Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams
Liaise with the Finance team to resolve credit queries
Process customer complaints acting as interface between customers and internal Teams to resolve.
Maintain regular contact with relevant External Sales Teams to ensure they are kept updated of any issues / changes as required.
Maintain customer database with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
Contact customers frequently offering help and support and build relationships with customers.
Provide lead time / delivery information / stock availability to customers on request.
Release pricelists to customers in line with instructions from the Customer Service Supervisor / Customer Service Manager.
Keep customers informed of any changes to services or products from Leviton Manufacturing UK Ltd as instructed by the Customer Service Supervisor / Customer Service Manager.
Provide temporary cover for other accounts during holiday periods/ absence within the Customer Service Team.
To be suitable for this challenging and rewarding role you must have the following key skills and experience:
Must be fluent in Spanish ( oral and written) as a large part of the role will involve communication direct with customers by phone and email.
Proven customer service experience in an office related environment
Ideally experience working in the manufacturing industry
Excellent IT skills including MS office and advanced Excel
Excellent oral and written communication skills
Strong organisational and planning skills
Ability to work to tight deadlines
Self-motivated and flexible
You will receive a competitive salary + excellent benefits. This role is full-time Mon - Frid office based but may be flexible to work hybrid 2 days a week once training is completed.
Please send CV and application for consideration ASAP.
INDPERM