Overview
L3Harris is a trusted disruptor in defense technology, delivering end‑to‑end solutions across space, air, land, sea and cyber domains to support national security.
Job Details
Job Title: Project Coordinator (Services and Delivery)
Location: Tewkesbury
Job ID: 36290
Responsibilities
* Responsibility for on‑time, on‑cost & on‑quality delivery of all Information Resilience Products and Customer Services activities.
* Lead the allocation and delivery of Information Resilience products to maximise revenue return in line with AOP targets.
* Receive, check and process Information Resilience Purchase Orders (POs) for Order Acceptance, ensuring the Order Acknowledgement and Support Certificates are issued to customers.
* Primary point of contact for customers following receipt of a PO, ensuring they are fully aware of delivery schedule and responding to enquiries.
* Complete internal processes to allocate and enable dispatch of product to agreed timelines.
* Accountability for ensuring quotations for annual support and allocated bids are defined and issued to customers.
* Issue Customer Bulletins, Quarterly Progress Reports (QPRs) and generate CS Service Proposals as required.
* Attend internal and external customer and service review meetings, ensuring all actions raised are dealt with in a timely manner.
* Develop and maintain close relationships with internal, external and customer stakeholders.
* Provide status reporting on delivery and service contract performance to customers and senior management as required.
* Monitor Information Resilience help‑desk enquiries to ensure progression in terms of milestone progress, SLA compliance, issue identification and corrective action measures as agreed with the customer.
Qualifications & Experience
* Minimum of 3 years’ customer service and relations management experience.
* Computer literate – excellent MS Office skills.
* Understanding of the project lifecycle.
Requirements
Due to the nature of our work many roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.
Equal Opportunity Statement
L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Benefits
* Half day finish on a Friday
* 25 days holiday per year (plus bank holidays), increasing with long service and opportunity to buy/sell up to 5 days
* Private medical insurance with optional family cover
* Pension scheme of up to 8% employer contribution
* Life Assurance 4× salary (flexible up to 10×)
* Group income protection
* Flexible opt‑in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
* Employee Family Assistance Program providing mental health and wellbeing support
* Professional membership reimbursement (discretionary)
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