Role: Customer Service Advisor
Location: Sale, Manchester (hybrid 2 days office/3 days home after training period)
Salary: £26000 - £28000 + 10% performance bonus + benefits
Hours: (Mon-Fri hours working shifts between 8-6pm)
This is an exciting opportunity for an experienced contact centre Customer Service Advisor to join my Sale, Manchester based client.
Do you have experience working in a contact centre team who speak to existing customers?
Are you organised and can work to deadlines?
Are you naturally inquisitive and enjoy investigating?
Role Responsibilities of the Customer Service Advisor:
Manage Customer expectations and develop relationships with key stakeholders
Talking to customers about their contract and getting an understanding of next steps
Manage and coordinate customer interaction, in line with agreed processes and SLAs.
Effectively manage the customer experience to ensure that issues are resolved efficiently.
Promote the brand at all times by providing a customer centric experience.
Escalate complex issues and queries to Manager.
Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
Maintain the consistency and accuracy of all data input into department databases.
Build knowledge of customers.
Prepare and produce management information as required.
Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.
Key Skills and Experience for this Customer Service Advisor role :
Previous experience of using company systems
Previous experience of working with customer facing teams or in a customer services environment
Demonstrable specialised knowledge/skills in a customer contact area
Ability to plan and prioritise multiple activities
Is aware of the commercial impact of own decisions/actions
Good problem solving skills with experience of resolving complex problems
Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders
Experience in working collaboratively with internal and external teams
Please follow the link to apply for this Customer Service Advisor role based in Sale.
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