Migration Manager
Location: Cardiff (Hybrid) | Salary: £45,000 £50,000 DOE
About the Role
We are seeking an experienced Migration Manager to oversee the delivery of supplier migrations into Market Wide Half-Hourly Settlement services. This role is central to ensuring projects run smoothly, clients are well-supported, and industry standards are consistently met.
As Migration Manager, you will lead end-to-end migration projects, coordinate cross-functional resources, and act as the main point of contact for suppliers, stakeholders, and industry forums. You will also play a key role in shaping processes, driving continuous improvement, and identifying opportunities for business growth.
Key Responsibilities
1. Client Satisfaction
Build and maintain excellent client relationships, ensuring expectations are met and escalations are resolved effectively.
2. Resource Planning
Develop and maintain resourcing models to ensure every stage of the migration process is properly staffed and supported.
3. Performance Management
Monitor and manage contractual and industry SLAs, identifying and implementing improvements to strengthen delivery standards.
4. Monitoring and Reporting
Design and maintain reporting systems to track migration progress, highlight key metrics, and share...