London Door Company have been crafting bespoke, high quality luxury doors for over 35 years, our exquisite exterior doors are designed to complement every style of home. Hand-finished in our London workshop and installed with the utmost attention to detail, London Door Company has a solid reputation for delivering the high standards that discerning clients demand.
Main Aspects of the Role:
* To measure area accurately to make sure door / frame fits
* Complete all paperwork / reports prior to going over with client
* Check site access for furniture and vehicles
* Run through furniture content and material with client to confirm work to be carried out
* Discuss and agree any changes needed
* Return all signed docs to office
* Discuss any changes needed with sales if required
* Assist the DO with the SAF process including, when necessary, site visits
* Assessing the viability of the fit, putting an action plan in place for fitters to work too or recommending where necessary that the fit is rejected
* To ensure all work is completed in compliance with company specifications
* Handle all client queries promptly and ensure all payments are received on time
* Conduct site safety inspections and safety of the fitters working practices
* Visit all assigned installations and fitting teams associated when needed
* Monitor the fitting teams, ensuring vans & equipment are properly maintained to the highest standards
* Ownership of the job through to final completion including collection of 2nd deposits (to be introduced at a future date) & chasing final balance payment
* Reports must be filled out on site or following a site visit. Do not work from fitters or client’s instructions
* Ensure company car maintained to the highest of standards and well presented
Primary Requirements:
* Experience within the fitted furniture and or door installation industry
* Geographical mobility
* Driving licence
* Managerial experience
* Good communication skills
* I.T. literate
KPIs:
* Ability to work autonomously
* Able to work to a high standard
* Able to prioritise workload
* No remedials
* No accidents through negligence
* Weekly reports are to be in the office by close of business on a Friday
* 2nd Deposits & Final Balances Collected
Benefits:
* 22 days annual leave plus bank holidays (rising with service).
* Contractual pension with salary exchange.
* BHID Connect through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers.
* Wellbeing centre exercise videos, mindfulness tools, nutritional and financial advice.
* Employee Assistance Programme access to 24/7 counselling and support helpline.
* Employee Mortgage Services through our partnership with Charles Cameron we provide access to mortgage advice and education services.
* Healthcare Cashplan - save on your everyday medical, dental, and optical costs via Westfield Health.
* Christmas functions.
* Access to online training courses to help you develop your skills.
* We are constantly reviewing our benefits and have some exciting new initiatives coming soon!