Job Description
Building Manager
Location: Bradley Stoke, BS32 4QQ
Hours of work: 40
Contract Type: Fixed Term Contract (9 months)
Our client, a leading provider of facilities services in the UK, is seeking a skilled and customer-focused Building Manager to oversee the day-to-day operations and service delivery across two key corporate buildings.
In this role, you will be responsible for ensuring that all building services—such as cleaning, front-of-house, engineering, waste management, and daily catering support—are delivered to a consistently high standard.
Job Description
In this role, you will be the main point of contact for building-related issues, taking ownership of both planned and reactive tasks while ensuring the environment remains safe, efficient, and welcoming.
A key part of your role will involve working closely with both the client and internal ISS service teams to resolve issues swiftly, support daily operational needs, and drive a client-centric experience.
You’ll also collaborate with wider account teams, including Projects, HSEQ, Innovation & Change, and Communications & Engagement, to ensure seamless coordination and alignment with broader service goals.
Your focus will be on delivering an environment that exceeds expectations by anticipating needs, resolving issues proactively, and enhancing the overall building experience for all users.
Key Responsibilities
* Manage the maintenance, repair, and lifecycle renewal of all building fabric and M&E assets across both sites.
* Lead internal and external stakeholder relationships to ensure clear communication, alignment, and service continuity.
* Ensure services meet client expectations and performance standards via SLAs, reporting, and documented procedures.
* Maintain financial responsibility for relevant service streams, including budget management and cost control.
* Provide effective line management for staff delivering services within the buildings, supporting their development and ensuring high performance.
* Conduct regular audits on all service lines, ensuring quality standards are met and that any remedial actions are tracked to timely completion.
* Lead, support, and develop your team to consistently deliver operational excellence and a high standard of service.
Professional and Personal Competencies/Qualifications
Experience:
* Previous FM experience with a solid understanding of Hard FM services.
* Proven background in delivering total FM services (both soft and hard services) within corporate environments.
* Strong supplier and contractor management experience.
* Great people management and leadership skills.
* Proficient in the use of Microsoft 365 products (Outlook, Excel, Word, Teams, etc.).
* Demonstrated ability to deliver services on time, meeting deadlines and contractual SLAs.
* Confident in customer-facing roles with the ability to build strong client relationships.
Traits:
* Self-starting and proactive, able to work independently with limited supervision.
* Open and honest communicator with a passion for understanding operational challenges and problem-solving.
* Takes full responsibility and ownership of deliverables.
* Highly collaborative, working effectively with clients, site teams, and wider operational and account teams.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.