Job title
Installation Coordinator
Function
Installations, Customer Services
Location
Ripponden
Reports to
Installations Team Leader
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
You will be responsible for ensuring the installation of new equipment runs smoothly for the customer. Day to day, youll be managing an order book, speaking to customers with updates, conducting order book reviews with your sales team, speaking to installers and planning future installs. Importantly, your order book will be up kept up to date with progress notes and install dates to enable the business to accurately forecast the delivery pipeline.
We want all of our customers to have a hassle free installation experience and for JLA to take care of it.
This role is looking for a dynamic, outgoing individual who can problem solve and see an action through. Focuses on tasks within the commercial delivery team within New Business Delivery, youll be focuses on actions where an order has got stuck and needs some specialist attention; this could be salesperson action, customer works, pricing agreements etc. Your main aim is to get this order moving back on the happy path, getting ready to be installed without problem.
Key tasks
Managing an order book on a day to day basis with accurate notes and delivery dates
Keeping customers updated with progress of an install
Conducting order book reviews with key stakeholders
Resolving queries to move installs forward in a timely manner for the customer
Taking calls from customers with installations queries
Liaising with installers and subcontractors to arrange install
Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do)
Good communication and customer service skills
Strong organisational skills
Excellent communication skills
Proficient level of computer skills
Good knowledge of the English language, both written and verbal
Experience working with stakeholders
Experience (what you have done)
Experience of adapting quickly to meet the needs of stakeholders
Microsoft Excel skills
Personal qualities
(the way you think and act)
Strong desire to succeed
Good time management skills
Resourceful, with the ability to work independently
Experience of working in a target-based role
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