Sales Office Manager Location: Wrexham, North Wales (commutable from Chester, Shrewsbury, Oswestry, Buckley, Mold, Saltney, and nearby areas)
Contract: Full-Time, Onsite (5 days/week)
Salary: £35,000 - £40,000 pa + commission
Trek Recruitment is excited to partner with a leading Wrexham-based manufacturer to recruit a dynamic Sales Office Manager for their team.
We are looking for a solid office/inside sales/telesales manager, someone who displays a strong understanding of KPIs, call rates, CRM, conversion analysis, sales reporting, and telephone-based sales coaching experience.
THE ROLE
We see this role as an integral part of the overall sales approach, requiring a hands-on team manager who is more “salesy” / sales minded and has good experience managing an internal or customer services team, developing the team with structure. This is not an operations manager role but a pivotal position focused on driving sales performance and team growth. You will lead a team of 6 (2 Customer Service Advisors, 4 Internal Sales staff) to achieve sales targets and elevate customer satisfaction.
* Develop and implement strategies to hit sales and margin targets.
* Lead internal sales operations with a focus on telephone-based sales coaching.
* Manage and grow relationships with an established client roster.
* Use CRM systems (HubSpot preferred) to maintain accurate records and track performance.
* Analyse call rates, conversion data, and KPIs to drive performance improvements.
* Provide weekly/monthly sales reports to monitor progress and inform strategy.
* Deliver exceptional customer service across all communication channels.
* Conduct regular team performance reviews, fostering professional growth and team structure.
* Collaborate with leadership to optimise customer experience processes.
* Provide expert product and service guidance to clients.
YOU
* Proven experience in sales leadership, particularly in inside sales or telesales management.
* Strong understanding of KPIs, call rates, CRM systems, conversion analysis, and sales reporting.
* Hands-on experience managing and coaching internal sales or customer service teams with a structured approach.
* Passion for surpassing sales targets with a customer-first, “salesy” mindset.
* Strong proficiency in Microsoft Office and CRM systems (HubSpot a plus).
* Manufacturing industry experience advantageous but not essential.
BENEFITS
* Holiday allowance increasing with service.
* Competitive pension contributions.
* Health cash plan and Employee Assistance Program.
* Wellbeing and financial education support.
* Salary sacrifice schemes.
* Professional growth as a core focus