Police Scotland's purpose is to improve the safety and wellbeing of people, places and communities. We believe our people are our most important asset and investing in them is fundamental to the success of introducing new and emerging solutions and support to our front-line.
Your role as a Public Enquiry and Support Assistant is to provide support to all members of the public and officers within the area as well as managing administrative functions within the station to ensure effective and efficient delivery of service to the community.
Key responsibilities of the role include;
To answer enquiries from the public personally and by telephone (which includes the provision of advice to the public on basic aspects of the law and legal obligations, assessing whether or not a crime has taken place and taking crime reports) or to direct enquiries to relevant personnel or departments.
To create reports, update and interrogate a variety of computerised police information systems to assist internal/external customers.
To undertake general clerical duties in relation to the effective running of the police station.
To assist with the preparation of documents and general correspondence.
To operate communications equipment as required.
To receive/return lost/found property including dogs, processing the relevant paperwork and to ensure the safekeeping, feeding and disposal of animals, birds or other creatures brought in to the station.
To escort visitors and issue visitor passes to workmen and other persons requiring access to secure areas of the building.
To complete bail books for individuals instructed to report to the police station as part of their bail conditions. Advise police officers of any failures.
To complete initial registration and change of circumstances in respect of individuals subject to registration under the Sexual Offences (Scotland) Act.
Complete initial registration of foreign nationals (where applicable), making any amendments to existing certificates, collecting any associated fees, issuing receipts for same and forwarding documentation on to the Overseas Register Office. Maintain register and report failures of foreign nationals to sign in as required by any external agency.
The above accountabilities and responsibilities are not exhaustive, and the Jobholder may be required to undertake additional duties that are consistent with the level and grading of the role.
Why join us?
Competitive salarywith annual increments
Full-time or part-timeshift patterns
28 days annual leaveand 6 public holidays
Local government pension schemefor long-term security
Ongoing trainingto develop your skills
Opportunities for career progressionand professional growth
Comprehensive wellbeing supportand dynamic work environment
Exclusive discountsand savings through our rewards and benefits network
This is a part time role (offering 28 hours per week) and also offers a shift allowance. Please review the vacancy for full details and the role profile.
Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.
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