We’re looking for an experienced 2nd Line Support Engineer to join our client's team on a contract basis, supporting a busy Managed Service Provider (MSP environment). This is an excellent opportunity for a contractor who enjoys variety, technical challenge, and working with multiple client environments.
The Role
You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base.
Key Responsibilities
Provide 2nd line technical support within an MSP environment
Troubleshoot and resolve escalated incidents and service requests
Work with 1st line to assist with issue resolution and knowledge sharing
Manage tickets efficiently, ensuring SLA compliance
Assist with maintenance, upgrades, and small project work
Accurately document issues, fixes, and procedures
Required Skills & Experience
Proven experience in a 2nd Line Support role within an MSP
Strong knowledge of Windows Server, Active Directory, Group Policy
Experience with Microsoft 365 (Exchange, SharePoint, Teams, Intune)
Azure experience
Solid networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
Experience using ticketing systems and remote support tools
Strong communication and customer-facing skills
Contract Details
Outside IR35
6 month contract
£(Apply online only) a day
ASAP Start
Hybrid - 2 days a week in London (Liverpool Street)