Overview
Receptionist (M/F/X) role at ibis, ibis Styles, ibis budget – ibis Budget London Heathrow Central
Ibis Budget London Heathrow Central – Be the face that makes first impressions last. As part of the Accor family, you’ll unlock opportunities across 5,000 hotels in 100+ countries, with access to training, growth, and global career mobility. We’re not just offering a job – we’re offering a place to grow, belong, and be yourself.
Job Description
As our Receptionist, you’ll be the first smile our guests see and the last goodbye they remember. You will:
* Welcome guests warmly, handle check-in/out, and manage guest accounts with accuracy.
* Respond to calls, messages, and requests with professionalism and care.
* Keep guest information and hotel procedures secure and confidential.
* Support other hotel teams to deliver a seamless guest experience.
* Take every opportunity to upsell services and showcase our facilities.
We’ll provide full training on our systems and procedures, plus a one-night stay so you can experience the hotel from a guest perspective.
Qualifications
We believe attitude and personality are everything – we can teach skills, but not passion. To thrive with us, you’ll need:
* A genuine willingness to learn and an eagerness to contribute.
* Previous hotel experience (essential).
* Experience with Opera PMS or Opera Cloud (essential).
* A friendly, professional approach and fluency in English (other languages a plus).
What’s In It For You
* Free stays in our UK hotels, 50% off meals in Accor restaurants, and discounted rates worldwide.
* Access to Accor Academy for continuous learning and development.
* Wellbeing support and opportunities to grow across the global Accor network.
* The chance to work in an inclusive, diverse environment where everyone belongs.
Apply today – we’d love to hear from you.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Hospitality
Note: Referrals may increase your chances of interviewing. This listing reflects the role at ibis, ibis Styles, ibis budget.
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