Remedy SME (ITSM) - Contract
Location - Ipswich or Hemel Hempstead (5 days onsite)
Day rate - £700 - £747 per day (Inside IR35)
Contract duration - 6 months (potential extension)
Security: Security Clearance required (active or eligible)
Opportunity
We're looking for an experienced Remedy SME to join a high‑impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience.
What You'll Be Doing
* Supporting and maintaining the existing Remedy ITSM platform
* Managing CMDB data loads and foundation data
* Working on integrations (including E‑bonding)
* Customising workflows and configurations using Developer Studio
* Troubleshooting complex issues through log analysis and root cause identification
* Supporting failover and disaster recovery (BCDR) readiness
* Providing technical guidance and mentoring internal engineers
* Driving improvements in processes, documentation, and system performance
What We're Looking For
* Strong hands‑on experience with Remedy ITSM (essential)
* Experience with CMDB, integrations, and Developer Studio
* Solid troubleshooting and problem‑solving skills in complex environments
* Understanding of ITSM processes and legacy system support
* Experience with disaster recovery / failover is highly desirable
* Background working with modern tools like ServiceNow is a plus
* Ability to work onsite 5 days a week in a secure environment
* Active SC clearance or eligibility to obtain (5 years UK residency required)
We are looking to schedule an interview immediately. If interested please apply with a copy of your CV.
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