Pertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. Due to their continued success, we are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.
Job Title:Customer Service Advisor
Location:Rosyth
Salary:£25,500- Based on Experience
Start Date: ASAP
Job Type: Permanent
What’s on Offer:
* Competitive salary based on experience
* A range of company benefits
* A positive, inclusive, and team-oriented culture
* Clear pathways for career progression and development
Key Responsibilities:
As a Customer Service Advisor, you will:
* Be the first point of contact for customers across phone, email, live chat, and social media.
* Deliver outstanding customer support and resolve queries efficiently.
* Promote products and services, using up-selling and cross-selling techniques where appropriate.
* Process orders, returns, and refunds in line with company procedures.
* Maintain accurate and detailed records of customer interactions.
* Escalate unresolved issues to the appropriate internal teams.
* Meet and exceed service KPIs including AHT and CSAT.
* Share customer insights to help improve service delivery.
Key skills and experience required for the Customer Service Advisor role include:
* Previous experience in customer service or a similar role
* Excellent communication skills with a customer-first attitude
* Strong attention to detail and confident problem-solving skills
* Ability to multitask and stay organised in a fast-paced environment
* Comfortable using CRM systems and standard office software (e.g., MS Office)
If you are interested in the Customer Service Advisor position, please click apply now.
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