Overview
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. This role reports to the Training Manager and is focused on providing coordination and administration resource to the BBC account.
Working closely with the central Learning & Development team to ensure that all training is aligned with client requirements, EMCOR UK's learning and development and business strategies, company goals and enhances employee skills to support professional development. Monitoring training compliance and updating the business online learning management system to ensure training activities are correctly recorded.
Responsibilities
* Training Matrix & Reporting: Collaborate with Training Managers and senior leadership to assess training needs and create/maintain a comprehensive training matrix and structured training plans for all BBC employees. Maintain records of employee training and certification status, preparing reports on training activities and results as required.
* Training Authorisation: Advise and guide BBC employees on available programmes. Manage learning requests for BBC employees. Direct all training requests through the automated link to the central L&D Smartsheet. Ensure correct authorisation routes are up to date with the central L&D team. Complete training support agreement forms to align with current practices and authority routes, including qualifications requests. In the event of leavers, work with the central HR and L&D teams to recover any funding costs as per terms of the agreements.
* New Starter Induction: Support Training Manager to ensure all new starters receive a comprehensive induction programme. Work with BBC HRBP and central Recruitment teams to ensure all new starters attend monthly virtual Corporate Welcome sessions, reporting on attendance levels and tracking down those employees who fail to attend (supporting their attendance at another date).
* Programme Coordination: Plan, schedule and coordinate internally and externally delivered training sessions for BBC employees, ensuring minimal disruption to business operations. Liaise with BBC event staff to book training facilities on-site. Ensure on-site catering is arranged for site-based training events, workshops, roadshows and L&D events. Prepare and disseminate pre/post course training materials and handouts. Manage attendance records and record these on individual LMS profiles. Ensure feedback evaluations are completed after each programme. Manage attendance to ensure full attendance and avoid late cancellations or no-shows. Coordinate and organise BICSc training sessions for internal trainers, assessors and cleaning operatives in conjunction with central L&D and Head of Soft Services. Ensure site-based training and meeting rooms are prepared and ready to receive organisers, facilitators and delegates. Provide meet-and-greet for trainers and delegates on-site. Communicate upcoming training programmes to EUK BBC staff and keep central L&D up to date with activities.
* Ad-hoc: Cover absence or peak periods with Training Manager and other BBC Training Coordinators. Provide support at learning events/workshops as required. Other duties as required; role is site and office-based. Responsible for delivering coordination service for around 350 employees across BBC EMCOR UK. UK-wide travel is required, and a full, clean driving licence is essential.
Person Specification
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
* Proven experience in a busy administration and coordination role, with a focus on customer service
* Strong organisational and project management skills
* Experience in programme coordination and scheduling
* Proficiency in Microsoft Word, Excel and PowerPoint
* Ability to handle multiple projects simultaneously and meet deadlines
* Excellent attention to detail
* Excellent written and verbal English skills
* Ability and confidence to work well and communicate with all levels
* Proactive and self-motivated, comfortable working without constant day-to-day management
* Flexibility and ability to respond and adapt to changing priorities
* Good influencing and communication skills
* Ability to identify gaps in training and propose solutions to improve learning and development outcomes
* Positive attitude and advocacy of learning and development
* Professionalism in handling confidential employee information
* Collaborative approach to working with colleagues and teams
* Familiarity with Learning Management Systems (LMS) and eLearning platforms useful
Industry leading maternity & paternity policies
* Refer a friend scheme - worth £500 per referral
* GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
* Extensive learning & development opportunities, including opportunities for progression
* Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
* Bike To Work Scheme
* Health cash plan - Benefits include optical, physiotherapy and health & wellbeing
* Dental scheme
* Access to health assessments
* Employee Assistance Programme - Guidance and advice on personal, health, legal and financial queries
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