Overview
You'll bring together innovation, architecture, and commercial strategy to create solutions that are both visionary and viable. From opportunity shaping through to bid submission, you'll ensure every proposal embeds cutting‑edge digital and AI capabilities, demonstrates awareness of emerging technologies, aligns with government digital and data strategies, reflects Serco's innovative, ethical, sustainable and secure design ethos, and is fully aligned with delivery capability and commercial viability.
Responsibilities
* Engage and influence senior stakeholders at CXO and Director level within client organisations.
* Lead opportunity shaping and solution design for strategic public sector bids and transformation programmes.
* Play a critical role shaping the market and influencing opportunities.
* Drive user‑centric problem‑solving designs with end‑user productivity and operational efficiency at the core, not just architectural elegance.
* Integrate cloud, data, automation, and AI to deliver measurable improvements in service performance, citizen experience, and efficiency.
* Partner with delivery leaders within Serco to ensure architectural integrity, deliverability, and governance from design through mobilisation.
* Drive collaboration with strategic technology partners (AWS, Microsoft, Google, ServiceNow, and others) to bring the best of digital innovation to the public sector.
* Promote responsible and ethical AI, ensuring transparency, inclusion, and accountability in every solution.
Qualifications
* Proven experience leading digital, data, or AI solution architectures for major public sector or complex transformation programmes.
* Strong understanding of government digital, data, and AI strategies (e.g. GDS, CDDO, NHS, MoD, or international equivalents).
* Ability to engage confidently at executive level, shaping opportunities alongside senior client and internal stakeholders.
* Deep technical curiosity and creativity – you see technology as a means to improve society, not just systems.
* Commercial awareness and delivery insight – you balance innovation with practicality and value.
EEO Statement
Disability Confident employer – we will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Location & Benefits
Location: Hybrid (Home, Hook or London office)
Business Unit: Data, Digital & Technology (DDaT)
Type: Permanent | Full‑time
Salary: Competitive + benefits
Shape the future of digital public services at Serco – transforming the way governments serve their citizens.
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