Are you enthusiastic about providing exceptional service and support in a vibrant golfing environment? Foxhills Collection is seeking a dedicated Golf Retail Supervisor to join our team and contribute to leading and supporting the Pro Shop Team and golf retail services at our prestigious establishment.
Key Responsibilities:
1. Lead the Pro Shop team on arrival and retail experience standards with focus on personalisation and professionalism.
2. Support the Retail Manager in executing daily retail functions, including opening and closing procedures, cash handling, stock control, and ordering.
3. Create and maintain a welcoming, clean, and organised shop floor, including apparel areas, fitting rooms, and the counter space.
4. Contribute to the training and ongoing guidance of the team to ensure high levels of customer service and operational efficiency.
5. Assist with implementing merchandise displays, product layouts, and retail promotions in accordance with seasonal themes, events, and brand standards.
6. Demonstrate and encourage excellent customer service skills; greeting and welcoming members and guests, providing recommendations, and ensuring satisfaction.
7. Help to prepare business performance reports for sales, expenses, stock turn, and other measurements throughout the year.
Candidate Requirements:
* Previous experience in a customer service role, preferably in a golf or hospitality environment.
* Passion for golf and a basic understanding of golf etiquette and rules (preferred).
* Strong communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment and remain calm under pressure.
* Flexibility to work shifts including early mornings, evenings, weekends, and holidays.
* Basic computer skills for processing reservations and transactions.
About Foxhills Collection:
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class golf facilities. Located in Ottershaw, our establishment offers an unparalleled golfing experience amidst stunning surroundings.
Benefits:
* Competitive salary package.
* Company pension scheme - People's Partnership.
* Enhanced Company Sick Pay, Maternity, and Paternity leave.
* Opportunities for career advancement and professional development.
* Complimentary Country Club Membership, including access to facilities such as a gym, pools, spa, and fitness classes.
* Partner/spouse and children membership after one year of service.
* Staff discounts on dining, hotel stays, spa treatments, golf, and other amenities.
* Access to employee discounts and cashback offers through our engagement platform.
* Employee assistance program available 24/7.
* Anniversary and birthday benefits, including complimentary stays and meals.
* Colleague social events, including an annual staff party.
* Free on-site parking.
Foxhills Collection is an equal opportunity employer and values diversity. We are committed to safeguarding children and young people. This job description is not exhaustive and duties may change as required.
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