PolicyCustomer Query Agent page is loaded## Customer Query Agentlocations: Systontime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 28, 2025 (30+ days left to apply)job requisition id: JR10009775**Customer Query Agent – Join Our Customer Service Centre****Location: Syston****Salary: Competetative** **Customer Query Agent** to join our dynamic team, where your attention to detail and proactive approach will make a real impact.**What You’ll Do*** **Handle and manage invoice queries**: Deliver a professional customer service experience to both internal and external customers, meeting business needs efficiently and cost-effectively.* **Own the customer journey**: Proactively initiate and capture customer requirements accurately through effective communication and input.* **Build strong relationships**: Provide a personal, tailored service to every customer, internal and external.* **Navigate systems with ease**: Use platforms like SAP, STARs / Hub, Geneysis, STARsMM, GPS / Trackit, and OnSite app to investigate and resolve invoice queries.* **Drive resolution**: Raise and manage invoice queries, perform root cause analysis, and work to reduce future issues.* **Support and collaborate**: Share knowledge, best practices, and workload with your team to maintain high morale and achieve CSC goals.* **Take ownership**: Hold account responsibility for customers, understanding their business and processes.* **Maintain accuracy**: Update quotations and orders, complete manual documents, and ensure all admin tasks are handled with precision.* **Resolve issues**: Investigate and resolve complaints professionally, escalating when necessary and always protecting the business.* **Be versatile**: Develop multi-skilled knowledge across roles and business areas to provide cover and support when needed.* **Stay compliant**: Follow company policies and procedures, raising NCRs where necessary to support continuous improvement.**What We’re Looking For*** A confident communicator with a customer-first mindset.* Strong problem-solving skills and a proactive attitude.* Ability to work independently and as part of a team.* Comfortable using multiple systems and platforms.* Organised, accurate, and committed to continuous improvement.* Be part of a supportive, collaborative team.* Work in a fast-paced environment where your contributions matter.* Gain exposure to a wide range of systems and business processes.* Help shape the customer experience and drive operational excellence.At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact Recruitment@uk.heidelbergmaterials.com for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.
#J-18808-Ljbffr