The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. About Parameta Solutions Parameta Solutions, the data and analytics division of inter-broker dealer TP ICAP, is a leading global provider of OTC Market Data. From pre to post trade, their solutions help clients manage complex markets more effectively. In May 2022, the firm became an FCA authorized benchmark administrator. This license has allowed the company to take on administration of the nine TP ICAP interest rate swaps benchmarks that were previously administered by Moorgate Benchmarks. In April 2023, the firm was also approved as an ESMA authorised benchmark administrator, making it the first IDB to administer OTC benchmarks and indices across Europe AND the UK. Central to Parameta's purpose is partnering with clients to create true value. The team is focussed on helping clients navigate changing market conditions, not only by providing world-class proprietary data but also the analysis and insight that will fuel their strategies. Role Overview The Client Success Team is a post-sale function focused on delivering value to our clients, building strategic relationships, ensuring high satisfaction levels and high retention rates. The Client Success Associate (CSA) EMEA is reporting to the Head of Client Success and will be assisting the Client Success Managers on all aspects of the end to end management of client activities, from the initial engagement and scope, to the final provisioning of services and day to day management. Understanding our clients' goals and challenges, ensuring high satisfaction levels and collaborating internally to deliver an excellent client experience is key to the role. The CSA will be working closely with sales, data engineers, product, operations, marketing and at times, 3rd party vendors to cement client relationships and accelerate revenue growth. Role Responsibilities Supporting the assigned portfolio of clients as a strategic business partner, helping increase the engagement and retention of our client base; to demonstrate ROI and ensure outstanding levels of client satisfaction. Engaging with our clients to understand their business and goals, supporting Parameta Solutions clients strategy and delivering on agreed success outcomes. Utilising Salesforce dashboards and reporting to monitor relevant client data, spot trends and initiate action to further improve our client engagement. Working internally on reviewing and optimising critical processes and documenting these. Collaborating cross-functionally to resolve client issues in a timely manner. Referral and advocacy - curating client satisfaction feedback and referrals. Upselling - Spotting opportunities for up and cross selling as well as for new propositions that can be packaged and sold. Working with the Data Engineering, Product and Support teams to deliver and act on valuable insights and feedback from our end-users. Regular travel within EMEA as required. To fulfil any additional / ad hoc duties as required to meet the needs of the business. Experience / Competences Essential Fluency in English, both verbal and written. Ability to deal with ambiguity and high levels of change. Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs. Confident in liaising with colleagues across departments and offices. Thrives in a fast-paced environment. Ability to create and enhance relevant documentation. Skilled in use of Salesforce.com and Microsoft applications (Word, Excel, PowerPoint). Self-starter with ability to problem solve, adapt, and grow. Desired Additional languages skills (both verbal and written) would very adventageous. Experience of working with Market Data and Analytics extremely beneficial. Desire to build credibility and rapport with multiple levels of a client's organisation. Enthusiasm to learn and absorb financial and technical information relating to our solution set. Interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs. Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. PARAMETA LI-ASO LI-Hybrid Location UK - 135 Bishopsgate - London