We’re not hiring people to fill a seat or add to our
headcount. We’re hiring people to craft our culture, ethos and success. This is
a big deal for us, and we know it’s a big deal for you: a new role defines how
you spend your days, who you spend them with, and what your future looks
like.
Together, we’ll shape each other’s entire trajectory.
That deserves thoughtfulness, empathy and respect. It’s why this job
description is deliberately detailed. We want you to know exactly what you’re
stepping into. The challenges, the opportunities, the quirks of the role, and
the kind of impact you’ll have.
Us
Crafted is a series of life-friendly hotels and spaces
where guests can be themselves and fill up on the good stuff: nature, food,
wellbeing, craft, people and play. We hope to open several hotels in the coming
years, with our first coming in summer 2025: Crafted at Powdermills, East
Sussex.
More specifics will follow as planning and pieces fall
into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to
autopilot and go through the motions. We’re busy but not on the things we love
doing, we spend more time on our phone, and we misplace our bounce and
spark.
In short, Dr Evil’s stolen our mojo.
We all need a tune up now and again. To escape to
somewhere that makes us feel totally at ease. Not so we can step away from
life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations
that people come back to again and again because it’s where they feel good
about life. Somewhere to work on life, come together, and connect locally.
You
Crafted’s culture will be inclusive and agile but with
ambitious goals and a start-up mentality. We need to execute brilliantly from
day one and every team member will contribute wherever they are able.
We’re seeking an exceptional Housekeeper to join
our team at Crafted. Reporting to Head Housekeeper, you will play a key role in
maintaining the highest standards of cleanliness and presentation throughout
guest rooms and public areas. You will help ensure that all guests enjoy a
welcoming, comfortable, and beautifully maintained environment during their
stay.
That said, as Head Housekeeper, your primary
responsibilities will be to:
* Clean and prepare guest rooms, bathrooms, and public
areas to the hotel’s high standards.
* Change linens, make beds, replenish guest amenities, and
restock supplies.
* Report any maintenance issues or lost property to the
relevant department.
* Ensure all cleaning equipment and chemicals are used and
stored safely and in accordance with health and safety policies.
* Support laundry duties as required, including
collecting, cleaning, and distributing linen.
* Follow daily cleaning schedules and adapt to changes
based on occupancy and guest needs.
* Maintain a professional, polite, and helpful manner with
guests and colleagues at all times.
* Assist in deep cleaning tasks during quiet periods or
scheduled maintenance times.
* Uphold all health, safety, and hygiene standards
consistently.
We’re looking for someone with:
* Previous housekeeping or
cleaning experience in a hotel or similar environment is preferred but not essential
* A keen eye for detail and a
commitment to maintaining a high standard of cleanliness and presentation.
* Good time management and
organisational skills.
* Ability to work
independently and as part of a team
* Knowledge of health and
safety regulations related to housekeeping and guest areas.
* Flexibility to work shifts,
including weekends and holidays.
Together
We hire people with personality who have a desire to
continuously learn. Each person should bring themselves to work to shape our
culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and
staff, we prioritise teamwork over titles: no one’s too important to lend a
hand, or to new to have a good opinion. We need low egos but high expectations:
people who are humble enough to jump in, and serious about making an impact.
Three values we’ll expect you to live by:
1. Enjoy
it: it’s still work, but if you’re having fun then so are our guests. It’s
ok if you’re humming behind the bar or moving with the music.
2. Own
it: whoever you are, and whatever your role, someone’s enjoyment is in
your hands. Always keep an eye out.
3. Improve
it: ask for feedback (and don’t be scared of what follows), and be
curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and
Governance (ESG) principles are integrated across these three values.