About Us For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.
Apply today and help us shape the future of business connectivity.
As an Account Manager, you’ll drive revenue growth by managing existing accounts and securing new business. Reporting to the Enterprise Sales Manager, you’ll promote the full TalkTalk Business portfolio, build strong client relationships, and identify opportunities to expand account value.
You’ll collaborate across teams to deliver excellent customer experiences, reduce churn, and grow our customer base through upselling, cross-selling, and lead generation. Your team will also conduct account reviews and whitespace analysis to increase product adoption and maximise customer value.
Build and maintain strong, long-term relationships with key decision-makers and influencers across your account base, from C-level down.
Drive revenue growth by increasing account spend, reducing churn, and achieving Total Contract Value targets through new business, upselling, and cross-selling.
Act as the primary point of contact for customer requirements and projects, positioning yourself as a trusted advisor.
Commercial, Pre-Sales, Customer Services) to deliver seamless customer experiences and ensure compliance with processes.
Meet activity and productivity KPIs, and contribute to ad-hoc campaigns that support business objectives.
Maintain accurate CRM records and provide reliable pipeline forecasts.
Respond to manager requests promptly and participate in ongoing training and self-development.
Follow up on marketing campaigns to maximise engagement and sales opportunities.
Proven experience in telecommunications and account management.
Strong commercial awareness, with the ability to forecast revenue and manage churn.
Confident in articulating the value of commercial propositions to clients.
Able to work independently and collaboratively, sharing knowledge and supporting team success.
Creative problem-solver with a positive, solution-focused mindset.
That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
Comprehensive Benefits Package : Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.