Client Support Executive
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting‑edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people‑first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Responsibilities
* Providing support to our customers as part of the Kainos Gold Service, enabling them to maximise value from the Kainos Product Suite by executing, reporting and maintaining customer Test Packs.
* Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer value.
* Liaising directly with customers on a regular basis as part of the Gold Service.
* Helping to on‑board and provide Business‑as‑Usual Support to customers using the Automated Test, Audit and Shield Applications.
* Understanding customer needs by analysing Workday configuration and understanding the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business.
* Defining, designing, building and refining test packs – from initial discovery of the customer’s configuration, defining the scope of appropriate tests, and building them to achieve a balance of efficiency versus added value for the customer.
* Customer upskilling – transferring knowledge of the Automated Test, Audit and Shield Applications to customer teams.
* Contributing to continuous improvement of the testing and audit products by suggesting new features, liaising with development on creation and testing of features and fixes.
* Working as part of a team – delivering as part of a team supported by experienced consultants, and supporting more junior team members to foster an inclusive culture.
Minimum Requirements
* Excellent customer focus, with experience in a customer‑facing environment.
* Business, Finance, Computer Science or related degree to honours level.
Desirable Skills
* Developed understanding of manual and automated testing.
* Exposure to software development, business analysis or quality assurance/test consulting environment.
* Experience in the implementation of on‑premise or cloud‑based Financials / Business Applications such as CRM, ERP, BI or HCM.
* Experience with the Workday Application Suite.
* Positive can‑do attitude with the ability to work independently and adapt practices to respond to changing circumstances and customer needs.
* Clear and effective communicator (both written and verbal); ability to communicate effectively with customers and colleagues.
* Ability to prioritise, plan workload and meet key deadlines.
* Ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times.
* Good commercial awareness and understanding of project and business dynamics.
* Excellent attention to detail.
* Capability of working within remote teams and alongside customers, as well as individual tasks with limited supervision.
Diversity & Inclusion
We believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic.
All qualified applicants will receive consideration for employment, regardless of race, colour, religion, sex, national origin or any other factor protected by law.
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